That is not necessary. Some customers prefer to have the cleaning while they are away or at work. Our vetted cleaners always give your home the respect and care that it deserves.
However, please ensure the cleaners have a way to enter your home to do the cleaning. If the cleaners are not able to enter to do the cleaning then you will be charged per our cancellation policy.
We work hard to make sure that every cleaning appointment is top notch. However, we know that sometimes things can go wrong. If something goes wrong, we will make it right. If you should experience any issues during your clean, please contact us and we will be here to help. That’s our promise to you!
We have three levels of security in place. First, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very seriously.
if something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 72 hour window). If after our re-clean is completed, you’re still not happy with your service, we offer a full refund. Refunds will only be given if you are still not satisfied after the second cleaning.
Absolutely! All of our cleaners must pass a full criminal background check before joining the JetSet Maids team. In addition, all of our maids must perform a series of “test” cleans before they are fully hired. We work hard make sure that only the best cleaners show up to your home.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We reserve the right to update your booking if you do not add the correct parameters or services to your booking. If we arrive to your home and determine you need additional services or a different type of service, we will notify you right away and discuss your options and pricing. We will also then update your booking accordingly.
While we understand and respect everyone has different budgets, we’re proud of and stand by our pricing. Our pricing ensures we provide quality, reliable, and dependable services. In addition, we provide our cleaners with living wages to be able to provide for their families. We ensure that our pricing covers insurance, supplies, and peace of mind so you don’t have to worry. In the case that there is a schedule change and your assigned cleaner isn’t available, we always have a plan B and C in place. In addition, we provide re-cleans free of charge by another team if you were not satisfied with your first team.
We do charge a pet fee of $25. The pet fee covers cleaning of pet fur, food, and stains/spots created by your pet. It also covers changing our vacuum filters after your cleaning as to not affect other customers with allergies.
However, we do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we arrive to your home and determine these things exist, your appointment will be cancelled with a $100 cancellation fee.
When you schedule cleaning services with JetSet Maids, we’ll give you an arrival window of 2 hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule. This arrival window also allows us to deal with the unpredictability of traffic, parking, and other surprises.
Log into your account here and get your referral link. Share your link with friends, family, and anyone else you meet! If someone books through your referral link, they automatically get a $25 discount and you earn a $25 referral reward that can be applied to future service.
The highest compliment we can receive is the referral of your friends, family, and associates. Thank you for your trust!
You can apply a coupon to a future appointment by logging into your account at https://jetsetmaids.convertlabs.io/ and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can submit a password change request on the customer login page here.
Log into your account here!
Log into your account here and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page here.
Log into your account here and update your card on file. Your new card will automatically be noted as your default card.
Booking your cleaning appointment is easy. To book your appointment, please visit our booking page: https://www.jetsetmaids.com/book/. Simply fill out the entire booking form, and that’s it!
You can also give us a call and we can book your appointment over the phone. Please call us at ___________
Yes, in order for our cleaners to do a great job your home must have electricity and running water. In the event that your home does not have those when the cleaners arrive then unfortunately the cleaning will be cancelled and you will charged per our cancellation policy.
If your booking goes through, you will always be routed to a booking confirmation page and receive a confirmation email. Please refresh the booking page if your booking isn’t going through as long periods of time on the booking page can time you out.
Our prices are based on the number of bedrooms and bathrooms in your home, as well as additional services you may select. As you’re completing the information for the quote on the “Book Now” page, the price updates instantly.
We provide cleaning services within Cook County, Illinois, which includes Chicago and surrounding towns.
In a different county? Send us a note and we will reach out to accommodate your request!
Absolutely! We offer a number of add-on services (ex. inside the refrigerator, laundry, cleaning inside the oven, etc) in which you can select during your time of booking.
Also, we include a “special instructions” section on our booking form. Feel free to provide additional information there as well.
Click here to see our booking form and learn more about our add-on services: https://www.jetsetmaids.com/booknow/
Our standard cleaning takes into account everything that involves cleaning a home or apartment. Our cleaners use the JetSet Maids Checklist to ensure we leave no stone unturned. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, game room, dusting, etc. We also offer extra services like cleaning inside the fridge and inside the oven, and these additional services can be selected on the booking form when you select your cleaning service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account here.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.